If the administrator needed to see how many machines had Adobe Acrobat Pro installed, and what serial numbers were installed on which machines, the software license report can be run in a matter of minutes.Īnother useful report is the executive summary report. This information is then conveniently accessible to the administrator. The Kaseya server scans through everything on the computer and collects information like what programs are installed, hardware information, serial numbers, product I.D.s and so on. Once the agent is installed, audit information is gathered. A green light on the dashboard means that all is well, whereas a red light lets the admin know that something is going on and needs to be addressed. The system also has a dashboard that shows the results of monitor sets.
Or if a computer is having trouble writing to a hard drive, a disk performance monitor set will email the administrator. The agent can be configured to monitor for specific events, and alert when they occur.įor example, a monitor set that is configured to watch for Microsoft Exchange events, will detect when the information store service is stopped, and an email will be sent to the administrator. The monitoring features are what gives the administrator the edge to be proactive. No more babysitting the workstation as it patches. When a brand new computer is added to the network, the admin can select “Initial Patching” and Kaseya will bring that system up to date with all applicable patches, and reboot the system automatically when needed. Options include automatic reboot, nag the user, send an email to a recipient, or do nothing. The administrator can schedule patches to install during the off hours, and define the reboot policy. Not ready to move on to Internet Explorer 9? Deny the patch, and it will not install.
Patch management allows for approval of patches that will keep your machines protected from the latest threats, or denial of patches that will conflict with other installed software. Microsoft comes out with tons of patches on a very frequent basis, and sometimes these patches can cause problems. Other features for remote support include the ability to remotely view the system’s running tasks, transfer of files to or from the remote computer, execute DOS commands via a remote command prompt, and even add or remove registry keys through remote registry editor. This can allow them to retrieve files or access data they’d otherwise have to be at the computer to get to. This feature can also be configured to allow the user to log in using a unique username and password, and they’ll be able to remotely control their machine as well. When a user calls in and says “There’s an error on my screen, what do I do?” the admin can immediately connect to that machine and see what the user is looking at. The technician can then begin support, connect remotely and control the computer whether the user is at the machine or not. They can log back into the console later and see updates on their issues, or even close the tickets if they’ve figured things out for themselves. Ticketing allows users to open trouble tickets right from their computers by right clicking the agent icon in the system tray, instead of calling the service desk and sitting in a queue. All that’s required is that both the administrator and the end-user have an active internet connection. The agent gives the administrator a secure connection to the computer, regardless of the physical location of the computer or the administrator. Once that machine gets an internet connection, the agent reports in to the server, which an administrator can log into via a web interface. Kaseya works similarly to LogMeIn and GoToMyPC, as it uses a program agent that is loaded on the machine. An ounce of prevention is worth a pound of cure. Most of the time, these problems can be avoided. Many of the problems that technology experiences can lead to data loss, time loss, revenue loss, and serious frustration. Not only can they sit anywhere there’s internet access and address an end user’s concerns or troubleshoot software issues, but Kaseya also makes it possible for administrators to detect minor issues, so that they can be addressed before they become big issues.īeing proactive is invaluable to an I.T. professionals the freedom of being able to perform more efficiently. field and you find yourself in a similar situation, you owe it to yourself to find out how Kaseya works. Information Technology professionals the world over will tell you that the profession sometimes requires long, odd hours that frequently run outside the typical work day timeframe.